Responsible Gaming

Gambling is strictly reserved for persons over the age of 18 years old.

Both in on-site or online gaming, Gran Madrid | Casino Torrequebrada has the internal control mechanisms to enforce this rule, guaranteeing the fulfilment of the valid regulation.

Besides, as member of the European Casino Association (ECA), it assumes each and every one of the guidelines and recommendations approved by this entity to promote responsible gaming.

Gran Madrid | Casino Torrequebrada employs a group of professionals specialised in the early detection of problems in gambling.

If after all of the preventative measures, gambling is no longer an entertaining and responsible entertainment option, and becomes a central focus in your behaviour, you may want to consider visiting professional and specialised help.

Either way, Gran Madrid | Casino Torrequebrada´s recommendation to its clients is to never play for more than your real possibilities, since we hope our clients to continue to return for years to come.

Gambling is as old as humanity, and all civilisations and culture, to a greater or lesser degree, have practiced some type of gambling or betting.

For most people, gambling has been (and is) a form of entertainment and a social event; however, for a small group of people gambling has become a problem, deriving from the disproportionate practice, which may be associated to a progressive behavioural alteration. In fact, the World Health Organisation included its abuse-ludomania-in its International Classification of Diseases in 1992.

According to the WHO, ludomania is a disorder characterised by the “presence of frequent and repeated episodes of participating in betting games, which come to dominate the patient’s life and harm their social, work, material and familiar values and obligations. This behaviour persists and often increases despite the adverse social consequences such as the loss of their personal fortune, deterioration in family relations and critical personal situations.”

In accordance with the estimates made by various studies, ludomania affects two percent of the population, while, for example, 5.5 percent of the adult population in Spain has problems with alcohol.

Responsible Gaming: when gambling stops being fun.

If you want to know more about your behaviour with gambling, respond to the following self-evaluation questionnaire:

1. -Do you frequently feel worried about gambling or to obtain money to gamble, to relive past experiences or plan your next adventure?
2. -Do you frequently bet more money or gamble for more time than expected?
3. -Do you need to increase the frequency of bets to achieve the desired excitement?
4. -Do you feel irritated or unsettled when you can’t gamble or are being interrupted or stop gambling?
5. -Do you continue gambling despite your incapacity to pay the debts or despite knowing they may increase with gambling?
6. -Have you made repeated efforts to reduce or stop gambling without results?
7. -Have you deceived your family, therapists or other persons to hide your level of implication in gambling?
8. -Have you ever committed illegal acts such as falsification, fraud, robbery or abusing trust to finance gambling?
9. -Do you spend time gambling when you should be spending time on professional or social obligations?
10. -Have you ever risked or lost meaningful interpersonal relations, work and/or educational opportunities due to gambling?
11. -Do you use gambling as a strategy to escape problems or to relieve feelings of despair?

If you have responded yes to all of these questions, you should think of getting professional help since you show signs of a personal profile susceptible to requiring help from a specialised professional.